Return Policy

1. Return Period

We offer a 30-day return period for all hardware products purchased directly from BongoSense or an authorized retailer. The return period begins on the date of delivery.

2. Return Conditions

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging with all accessories and documentation
• Accompanied by the original purchase receipt or proof of purchase
• Not damaged due to misuse, negligence, or accidents

3. Return Process

To initiate a return:

1. Contact our customer service team at [email protected]
2. Provide your order number and reason for return
3. Our team will provide you with a Return Merchandise Authorization (RMA) number
4. Package the product securely with the RMA number clearly marked on the outside
5. Ship the package to the address provided by our customer service team

4. Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item and whether your return has been approved.

If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 7-14 business days.

5. Shipping Costs

You will be responsible for paying the shipping costs to return the item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receipt. We will provide instructions for returning the item and will cover the return shipping costs.

7. Subscription Services

For subscription services, cancellations must be made at least 7 days before the next billing cycle to avoid charges. No partial refunds will be issued for the current billing period.

Subscription terms of 6 months or longer may be subject to early termination fees if cancelled before the minimum term.

8. Exchanges

If you need to exchange an item for the same product, send us an email at [email protected] and send your item to the return address provided.

9. Out of Warranty Returns

For items outside the warranty period, repair services may be available for a fee. Please contact our technical support team for assistance.

10. Questions

If you have any questions about our Return Policy, please contact us:

Email: [email protected]
Oceanbreeze Concepts PTY LTD
Plot 475, Ghanzi, Botswana
P.O.Box 851, Ghanzi, Botswana