Privacy Policy

1. Introduction

BongoSense, a product of Oceanbreeze Concepts PTY LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, or services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, postal address, phone number, and payment information when you register for an account, purchase products, or contact us.

Device Information: Our products collect environmental data including temperature, humidity, and sensor states. This data is linked to your device and account.

Usage Information: We collect information about how you use our website and services, including your IP address, browser type, pages viewed, time spent on pages, and links clicked.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage
• Detect, prevent, and address technical issues
• Send promotional communications if you have opted in

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Environmental data collected by your devices is retained according to your subscription plan. Standard plans typically include 12 months of data storage.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We may share your personal information with:

• Service providers who perform services on our behalf
• Professional advisors such as lawyers and accountants
• Installers that you have authorized to access your device data
• Business partners with your consent
• In response to a legal request if required by law

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to erase your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@bongosense.com
Oceanbreeze Concepts PTY LTD
Plot 475, Ghanzi, Botswana
P.O.Box 851, Ghanzi, Botswana